Frequently Asked Questions

Lise is your AI nutrition & lifestyle coach, embodied by a real coach persona. She accompanies you day to day — she coaches behaviour and habits, never medical advice.

Getting started is free — the onboarding and first moments with Lise, no card required. A Companion subscription unlocks ongoing coaching.

You can experience the first "I'm seen" moment before signing up. An account is offered afterwards, to save your progress.

Less than a minute. Onboarding is a gentle conversation with Lise, never a long form.

Yes — Lise is a behavioural companion alongside weight-loss medication, not a replacement and not a competitor. Always follow your healthcare professional for anything medical.

No. Lise coaches behaviour and habits — never a diagnosis or treatment — and points you to professional resources when appropriate.

Yes. Continuity is core to feeling accompanied — she remembers your goals, preferences, and progress.

No. Lise focuses on gentle, sustainable habits — no restrictive diets, calorie targets, or fasting protocols.

Weight, photos, and a simple journal — each in a single tap. Tracking is effortless, never homework.

Through presence and visible progress — she reaches out at the right moment and surfaces your micro-wins.

No. We build for attachment, not addiction — no guilt-trip streaks, fake urgency, or pressure tactics.

Privacy-by-design: your data is special-category health data, hosted in the EU on HDS-certified hosting, with data minimisation and encryption. No health data appears in logs.

In the European Union, on HDS-certified hosting in France/EU for any service handling health data.

Yes, at any time — we act on GDPR rights including access, rectification, erasure, and portability.

Cancellation is as easy as signing up — a few taps, with no retention maze.